Returns and Refunds Policy

Cancellation period 

Once the team sheet and invoice have been completed, the order moves into production. 

Canceling orders that are already in production are subject to productions schedule and is not guaranteed. 

Please reach out to a customer success representative team member to see where the orders falls into productions schedule. 

If the order can be cancelled, the customer will receive a refund minus a 6% processing fee. 

Damaged / Defective / Incorrect Goods 

The customer has 2 weeks after an order has been delivered to report a problem. 

When reporting an order issue, the customer must supply pictures with the issue clearly laid out. Please take as many images you need to help show the issue. 

The representative may request more images to help show pinpoint the issue and can may also request to get the product back for further review. 

Please send an email to the customer success team with the details and images. 

A representative will get the item replaced if incorrect at no cost. 

Method of refund 

If a refund is approved the funds will be returned to the card that was charged. Please allow 7 – 10 business days for the refund to show on your account. 

Delivery Charge on Returning Goods 

The customer is responsible for shipping costs if the order is undeliverable and returned to us. 

A representative will reach out to see how the customer would like to proceed. 

Policy on returning/exchanging goods 

Since Orders are fully custom, we cannot offer refunds for returning a product. This does include size exchanges. 

If the customer needs a different size the customer will need to place a new order. 

 Terms and Conditions



 To view our company Terms and Conditions please click HERE